Contact
Matteform is a small three-product desk-hardware shop. There is no phone queue and no chatbot — questions come to one inbox and are answered by a person, usually within one business day. Email help@matteform.net, or use the form below.
Shipping
Free US shipping on orders over $40, which includes the Complete Setup. Orders arrive in about 10–15 days with tracking. The three pieces ship from different warehouses, so a multi-item order arrives in separate parcels rather than one box.
Returns
30 days from delivery, no restocking fee. Email help@matteform.net and we will sort it out. If we do not know a figure about a product, we say we do not know rather than guess — the same rule every product page follows.