Refund policy

Returns and Refunds

You have 30 days from delivery to return anything you bought from Matteform, for any reason. There is no restocking fee.

How to start a return

Email help@matteform.net with your order number and which item you want to return. We reply with return instructions within one business day.

Condition

Items should be in resaleable condition with their original packaging where possible. We understand that testing a product means opening it — a return will not be refused simply because the box was opened.

Return shipping

If the item arrived damaged, faulty, or is not what the product page described, we cover return shipping and refund you in full. If you simply changed your mind, you cover return postage.

Refunds

Once your return is received and inspected we will notify you and issue a refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank or card issuer. Original shipping charges are refunded only where the return is due to our error.

Damaged or missing items

Orders containing more than one product ship from more than one warehouse and arrive in separate parcels, sometimes days apart. If part of your order has not arrived after 20 days, or anything arrives damaged, email help@matteform.net with a photo and we will replace or refund it.

Cancellations

Email us as soon as possible after ordering. If the order has not yet been passed to the warehouse we will cancel it and refund you in full. Once it has shipped, the return process above applies.

Questions: help@matteform.net